Fraser Murray Car Sales

Same Face - Whereas larger dealerships often suffer from high staff turn-over, we provide an advantage in that you will always deal with Fraser or Iain (i.e. the owner or his son). We take care of everything from your enquiry, the test drive, the paperwork and the handover of your new car. You will also be able to deal with the same person in years to come when you are ready to change cars again.

Problem Solving - Having worked for many years in main dealers I have witnessed first hand how staff pass problems about from person to person and from department to department. If any of our customers experience a problem, or just need advice, you simply phone Fraser on 07920 065620 and he will help you.

No Pushy Sales Tactics - Whilst we clearly need to sell cars to survive we are able to do this by helping and advising you rather than pushing you. We want to be sure that the car you are buying is suitable for you, to such an extent that we may even discourage you on certain cars. We are also happy selling just the car – main dealers will have a go at selling every add-on they can think off, and because the sales executive is paid on commission and has big targets to hit they will push you hard.

Peace of Mind – Buying a used car from a trader working from home, or a private seller (who may actually be a trader as well), can be a risky business. It is likely that the car will not be properly prepared and warranted and if you have a problem they may not want to know. We operate a truly professional business and everything is done with the long term view that we want our customers to be satisfied and come back in the future. We are also registered with the local authority and as such are fully licensed second hand dealers. As you would expect we get routine visits from Trading Standards and we are on excellent terms with them given that they have never received a single complaint about us.

What makes Fraser Murray Car Sales Different?
Despite what you read and hear in the media there are plenty good garages out there, although sadly quite a few not so good ones as well! This is a highly competitive industry with cars being offered for sale from a variety of sources. These sources include huge sites with hundreds of cars, large franchised dealers, traders working from home and the private seller. In our efforts to provide our customers with the best cars, the best value for money and complete satisfaction we strive to be better and therefore slightly different to all the others.
What makes us Different to the Larger Dealerships? Same Face - Whereas larger dealerships often suffer from high staff turn-over, we provide an advantage in that you will always deal with Fraser or Iain (i.e. the owner or his son). We take care of everything from your enquiry, the test drive, the paperwork and the handover of your new car. You will also be able to deal with the same person in years to come when you are ready to change cars again. Problem Solving - Having worked for many years in main dealers I have witnessed first hand how staff pass problems about from person to person and from department to department. If any of our customers experience a problem, or just need advice, you simply phone Fraser on 07920 065620 and he will help you. No Pushy Sales Tactics - Whilst we clearly need to sell cars to survive we are able to do this by helping and advising you rather than pushing you. We want to be sure that the car you are buying is suitable for you, to such an extent that we may even discourage you on certain cars. We are also happy selling just the car – main dealers will have a go at selling every add-on they can think off, and because the sales executive is paid on commission and has big targets to hit they will push you hard. What makes us Different to Traders and Private Sellers? Peace of Mind – Buying a used car from a trader working from home, or a private seller (who may actually be a trader as well), can be a risky business. It is likely that the car will not be properly prepared and warranted and if you have a problem they may not want to know. We operate a truly professional business and everything is done with the long term view that we want our customers to be satisfied and come back in the future. We are also registered with the local authority and as such are fully licensed second hand dealers. As you would expect we get routine visits from Trading Standards and we are on excellent terms with them given that they have never received a single complaint about us.
	What makes us different to many other garages? Vehicle Preparation – Many first time visitors are surprised at our standard of presentation. Indeed many customers who have visited a few garages remark on how, even our cheaper cars are clearly better prepared than much more expensive models on display elsewhere. All Cars Ready to Drive Away – Unlike most other garages we will not advertise a car on the internet until it is fully prepared and ready to drive away. Every one of our cars gets thoroughly road tested then mechanically checked and prepared to an exacting standard.
If it needs serviced and/or MOT’d this is also done. If any paintwork is required this is professionally carried out to the same high standard. Finally the car will receive our meticulous in-house valet using top quality products. Only once all the preparation is complete will the car be advertised for sale. Attention to Detail – From the way we prepare our cars to the way we compile our adverts, the attention to detail is there for all to see. You can have complete confidence that this professional approach extends to everything we do and that your dealings with us will be as simple as possible because we try to take care of everything. Communication – We are contactable day and night seven days a week. Whether it is a sales enquiry or assistance required by an existing customer you will be able to get in touch with us almost anytime. We also contact you when we say we will and always respond to messages as quickly as possible. We Care – Yes, at Fraser Murray Car Sales we really do care.